Business Process Maturity Assessment
There are many ways to asses and determine the maturity level of an organisations business
processes. AI Digital’s have adapted a common method using a clear five step process review to
make it simpler to determine where you are, and the steps required to get to where you want to
be. Optimising process maturity is vital in enabling organisations to deliver consistently, have
scalable processes that allow the company to grow, reducing dependency on key individuals and
providing proactive metrics to get on the front foot with improvements and innovations. A
maturity model helps guide an evolutionary improvement path from immature to sophisticated
levels of process maturity, highlighting stages to move through. Each stage builds the foundation
to build on, to move to the next stage, in a logical focused manner.
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As well as looking at the processes, the maturity assessment looks at if the processes are
understood by the people using them. Do the people using them understand the value and
rationale for the process and how it links to the organisations vision and strategy. The evaluation
process uses a mixture of reviewing artefacts, interviews with individuals using the processes,
interviews with responsible managers who oversee the processes, and leaders who are
accountable for quantitative outputs. The assessment looks at attitudes and behaviours and
general understanding of how processes directly impact on business performance.
Following a maturity assessment review, AI Digital will present back the findings in a structured
way, enabling you to understand the rationale for the rating, together with a high level plan of
activities required to move you to the next levels.