ITSM Service Design

A Strong Service Management function is pivotal in ensuring that the IT services are not only aligned to the business needs, but actively supports them and acts as a platform for transformational changes.

AI Digital's IT Service Management Service Design offering, encompasses all degrees of maturity levels of ITSM. We are highly experienced in working with a range of organisations who could be starting from a blank piece of paper with their service management needs, to those who are looking for a service redesign as a result of transformational driven changes.

ITSM Service Design can be dovetailed into one of our other offerings such as Digital Transformation or come as a precursor to Project and Programme Management services.
Well thought through service design will reap significant and tangible benefits, such as:

  • Reduced operational costs.

  • Increased customer loyalty.

  • Improved channel to market.

  • Shrink the cost of rework.

  • More agile and flexible.

Our approach to Service Design will include:

  • Understanding current maturity levels.

  • Understanding where you need to be in line with industry standards such as ITIL V3 and ISO 20001.

  • Propose process improvements.

  • Propose process automation.

  • Detail service improvements.

  • Wrap all of the above into a Target Operating Model (TOM).

  • Work with you on a roadmap to get you to your TOM.