Contract Value: £150,000
Start Date: October 2020 End Date: March 2021
AI Digital have extensive experience working in the Health sector including telehealth, particularly from a Primary Care, Integrated Care, and a Bioscience perspective. We understand the importance of seamlessly integrating into a team, providing credible subject matter expertise, and mobilising at speed, all whilst bringing the stakeholders along on the journey and being reflective of the culture in the environment.
AI Digital had been awarded a contract to deliver telehealth solutions on behalf of a Foundation Trust. The product of choice had been identified by the customer, however they required outside expertise to manage the implementation, integration, and rollout of this key application. Our 4 ‘D’ approach to managing Projects lends itself particularly to the implementation and adoption of innovative solutions in the NHS technical landscape, being cognisant of necessary governance and the extra care in the due diligence that is required.
We spent time at the outset ensuring that there was a clear understanding of the scope and objectives of the project, both at a leadership and service user level. This not only allowed the team to better assess the predicted impact, but also provided a firm foundation for the Project, and a collective understanding of its aims. We established a Partnership Project Steering Board to oversee the Project, underpinned by a number of agile task and finish groups who reported into the Board via Highlight reports. The members of the Partnership Steering Board included the AI Digital Project Manager and people from the Trust that could support and collaborate with the PM, and delivery team members when required, on a day-to-day basis. Delivery teams were quickly set up and disbanded as required and each had a clear work package to deliver. A representative of the Trust’s Service User Council was also an active member of the Board.
Our approach aligned with the Trust’s ‘Good to Great’ strategy and through the creation of a cross boundary stakeholder partnership to co-produce the project, ensured the delivery of the new application was a safe, effective, and positive experience.
Working closely with the Trust’s clinical leader, stakeholders, and teams, we helped design a strong and compelling series of messages and ‘stories’ to support the evolving change. The Project team worked closely with the product provider and reviewed the implementation and good practice from other areas which had already implemented the product or similar. We also looked to their experience of identification of benefits, lessons learned and documentation that may have been developed, in order to re-use what had worked well, speeding up the implementation and increasing the success rate and take up of the product. Clinicians were encouraged to talk to other clinicians that had already implemented the same product type.