UBS · ServiceNow IRM
Creating one source of truth for risk and compliance.
Mapping complex regulatory processes into ServiceNow IRM without heavy customisation, reducing manual work across compliance evidence and audit.
The context
Why the work mattered.
UBS operates across global wealth management, personal and corporate banking, asset management and investment banking. As a Global Systemically Important Bank, it operates under extensive regulatory scrutiny across several jurisdictions.
The challenge
What had to change.
A heavily customised, home-grown regulatory platform was no longer producing the out-of-the-box compliance reporting expected by external auditors.
Platform limitations had led to numerous manual workarounds, increasing the time and effort required to manage evidence and support internal and external audits.
The action
How AI Digital approached it.
Worked directly with the risk and compliance team to understand the existing regulatory processes and requirements.
Mapped those processes to ServiceNow IRM across Policy and Compliance, Risk Management, Audit Management and Third-Party Risk Management.
Designed a framework capable of meeting complex requirements without recreating the former platform through heavy customisation.
The outcome
What the work achieved.
One source of truth
ServiceNow IRM became the central record for compliance evidence and regulatory information.
Less manual work
Manual workarounds were reduced for the risk and compliance team.
More efficient audits
The approach reduced the time and effort required to complete internal and external regulatory audits.
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