ServiceNow practice
A trusted partner to maximise the value of your ServiceNow investment.
Practical solutions, proven accelerators and specialist expertise to help you go further with ServiceNow, faster.
AI products shipped and in production
AI agents and reusable patterns, at different stages of readiness
companies delivered into across finance, insurance, pharma, public sector, ITSM and HR
leadership experience across transformation and enterprise AI
Who is AI Digital
A ServiceNow partner that works both sides of the platform.
Standard implementation. Custom AI products. We make clients successful on ServiceNow AI, because successful clients expand.
ServiceNow CEG selected
Senior Technical AI Consultants in ServiceNow’s own Customer Excellence Group, with competitive selection across the global partner network.
Custom AI product builder
We use ServiceNow, Now Assist, Skill Kit, IntegrationHub, AI Agent Studio and Workflow Data Fabric to ship bespoke AI products native to the platform.
ServiceNow implementation partner
Full-stack consulting and delivery across IT, HRSD, CSM and SPM. Full CSDM, ITSM, ITAM, ITOM and GRC programmes shipped at global scale.
Our ServiceNow solutions
Practical solutions. Real outcomes.
Focused offers that solve recognisable platform problems, combining expert delivery with proven assets and accelerators.
Understand and govern
See what is holding value back and put practical control around AI.
10–15 day assessment
Now Assist Value Audit
Find the knowledge, data, platform, workflow and governance issues preventing ServiceNow AI from delivering measurable value.
- 72 checks across six connected domains
- Evidence-backed maturity scorecard
- Prioritised 12-month roadmap
AI inventory, risk and control
AI Control Tower & AI Risk
See where AI is operating, who owns it and how risk, controls, evidence and intake connect through ServiceNow.
- Establish a governed AI inventory
- Connect ownership, risk and controls
- Operate repeatable intake and oversight
Financial services
Operational Resilience
Connect regulatory obligations, important business services, dependencies and operational response in one actionable roadmap.
- Assess resilience maturity
- Prioritise exposure and remediation
- Map a ServiceNow-enabled pathway
Strengthen the foundations
Improve the knowledge and service data every reliable AI experience depends on.
AI-ready content at scale
Knowledge Quality Accelerator
Assess, improve and maintain the knowledge your people, self-service channels and AI experiences depend on.
- Generate specific article improvements
- Support editor and bulk modes
- Establish continuous quality governance
AI-powered stewardship
Digital CMDB Steward
Create one evidence-backed record for every asset and continuously prevent conflicting data from rebuilding.
- Resolve values field by field
- Retain provenance and confidence
- Keep every approved change reversible
Build and deploy
Move from a valuable use case to working, governed capability.
54 AI agents and reusable patterns, at different stages of readiness
SpringBoard AI Agents
Select suitable agent patterns, confirm their readiness and configure them around real enterprise workflows, data, users and governance.
- Select the right workflow and patterns
- Prove a bounded set in the sandbox
- Deploy with monitoring and ownership
Connected digital roles
Dev Accelerator
Accelerate requirements, design, development, testing and release without losing traceability or control.
- Start with Digital BA
- Connect seven delivery roles
- Trace decisions from source to release
Accelerate delivery
Embed the specialist capability needed to put a difficult outcome into production.
First Value Sprint
Forward Deployed Engineering
Embed ServiceNow AI specialists in your environment, accountable for taking one defined outcome from problem to production.
- Work on the customer instance
- Combine platform, AI and domain expertise
- Expand only after proving the result
SpringBoard AI Agents
54 AI agents and reusable patterns, at different stages of readiness.
Choose relevant patterns and confirm their individual readiness before configuration, testing and deployment. The catalogue distinguishes Demo-ready, Guided walkthrough and In development entries.
Digital BA – Discovery
Demo-readyDigital BA – Workshop Prep
Demo-readyDigital BA – Story Gen
Demo-readyDev Accelerator – Context Explorer
Demo-readyEpics Lookup Agent
In developmentAgile Story Writer
In developmentStory Record Creation
In developmentStory Improvement (INVEST)
In developmentStory Refinement
In developmentStory Content Retriever
In developmentStory Customizer (single)
In developmentAgile Story Customisation
In developmentProduct Knowledge Customiser
In developmentEpic Creator (testing-aware)
In developmentRequirements Parser
In developmentDocument Summary Agent
In developmentEpic & Theme Extractor
In developmentAutomated Test Execution (ATF)
In developmentOnboarding by Name
Demo-readyOnboarding by Hiring Date
Demo-readyEmployee Leave Assistant
Demo-readyManager Leave Assistant
Demo-readyBalance Inquiry Agent
Demo-readyGet Case Updates
In developmentLeave Request Agent (Global)
In developmentPolicy Assistant
In developmentGet Case Updates (Read)
In developmentService Identification Agent
Demo-readyStakeholder Identifier Agent
Demo-readyOutage Record Management
Demo-readyClosure Communications Agent
Demo-readyTemplate Communication Generator
Guided walkthroughSend Email Agent
Guided walkthroughService Status Page Publisher
Guided walkthroughLink Incident to Problem
Guided walkthroughBusiness Application Summariser
Demo-readyData Classification & IO Mapping
Demo-readyApplication Onboarding (v3)
In developmentApp End-of-Life Forecaster
In developmentInvoice Extraction & 3-way Match
Demo-readyProcurement Specialist Agent
Demo-readyResolve Invoice Inquiry
Guided walkthroughExpense Assistant
Guided walkthroughPayroll Issue Agent
Guided walkthroughException Resolution Agent
Demo-readyKB AI Readiness Accelerator
Demo-readyLibrary Assistant Agent
Guided walkthroughContext Explorer (standalone)
In developmentAI Search Agent
In developmentRelease Notes Generator
In developmentRoadmap Intake Agent
In developmentInitiative Prioritisation Agent
In developmentDependency Mapping Agent
In developmentRoadmap Summary Agent
In development54 entries across the ServiceNow lifecycle.
Explore SpringBoard →Trusted experience
Built in the real world.
Experience across financial services, professional services, insurance, healthcare and the public sector.
READY FOR WHAT’S NEXT?
Talk to our team
Whether you’re planning a transformation, improving an existing technology investment or exploring new capabilities, talk to us about how we can help.
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