Now Assist Value Audit
Find what is preventing your ServiceNow AI investment from delivering value.
A focused assessment of the knowledge, data, platform, workflows and operating conditions that Now Assist depends on.
Licensed capability does not guarantee realised value. Now Assist can only perform as well as the knowledge, data, workflows and governance beneath it.
When those foundations are inconsistent, organisations see weak answers, limited adoption and no clear evidence of return.
What changes
From fragmented activity to a controlled outcome.
Before
AI capability is licensed, but blockers are dispersed across teams and difficult to prioritise.
With the audit
Readiness is assessed consistently across six connected domains, using evidence from the platform and the people operating it.
After
Leadership receives a clear maturity position, prioritised actions and a practical roadmap to unlock value.
How it works
A practical route from the current problem to an operational result.
Baseline
Confirm objectives, current use and the outcomes leadership expects from Now Assist.
Assess
Complete 72 checks across knowledge, data, platform, governance, workflow and adoption.
Prioritise
Separate immediate blockers from longer-term operating-model and platform improvements.
Mobilise
Turn the findings into a 30-60-90 day plan and a fundable 12-month roadmap.
Capabilities
What the solution brings together.
Knowledge management
Ownership, structure, lifecycle, searchability and AI readiness.
Data & CMDB
Quality, relationships and the context AI needs to act reliably.
Platform & Now Assist
Configuration, AI Search, Virtual Agent and the technical route to value.
Governance & ownership
Decision rights, policy, accountability and ongoing control.
Integration & workflow
How AI connects to processes and the wider enterprise estate.
Adoption & change
User readiness, operating practices, measurement and reinforcement.
What you receive
Defined outputs, not open-ended activity.
- AI readiness scorecard
- Evidence-backed gap analysis
- Prioritised 30-60-90 day actions
- Twelve-month delivery roadmap
- Leadership-ready executive summary
Assessment findings
A real enterprise baseline
In one 22,000-person organisation, the assessment exposed structural issues that explained why licensed AI capability was not yet delivering value.
Where it fits
Use this solution when…
- You have licensed Now Assist but cannot demonstrate return.
- AI Search, Virtual Agent or self-service performance is inconsistent.
- Leaders need an evidence-based investment and delivery plan.
READY FOR WHAT’S NEXT?
Talk to our team
Whether you’re planning a transformation, improving an existing technology investment or exploring new capabilities, talk to us about how we can help.
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