next generation CRM service

Transform your customer relations with our next generation CRM service that combines best-in-class artificial intelligence, automation and cloud solutions to meet, serve and satisfy customers no matter the channel they’re using.

Better still, your solution can be designed, implemented and maintained by our specialist team at AI Digital to meet your specific operational requirements.

Ask us about CRM solutions

What We Offer

Based on the MS Dynamics platform, our solution ensures your customer services go beyond any commercial offering, designed to drive up customer satisfaction and operational efficiency, whilst reducing costs:


Roadmap your CRM journey with cutting edge frameworks, architecture and capabilities, ensuring you make choices that lead to sustainable, superior performance.


Partner with AI Digital, allowing us to work alongside you, offering guidance and processes that maximise the potential of your CRM upgrade or implementation.


Renew your existing processes, enhancing them with a continuous programme of improvements and innovations without any of the trade-offs.


Improve the quality of services offered to your customers and employees, optimising cost efficiency and enhancing your IT operations via our fully managed service.


Re-engineer your current CRM from the ground up with a new scalable solution designed to future proof your customer relations service in this fast-moving digital-first era.

How You Benefit

Our CRM solution delivers advantages for your businesses across the board:

Build better experiences

Improve customer experiences by up to 40%.
Benefit from improvements across your entire business from increased user and customer satisfaction rates through to fully optimised mobile experiences.

Generate deeper insights

Enjoy a unified customer view using AI Digital’s Customer 360 that harnesses artificial intelligence to generate insights that improve business decision making and ROI.

Create optimised operations

Increase team productivity by up to 40%.
Deploy a consolidated and centralised CRM to increase productivity, improve security and compliance and drive down the cost of IT ownership by 30%.

Have Questions?

Our Services

Functionality and support that has every customer service angle covered

  • CRM frameworks
  • Fit-gap analysis
  • User requirement analysis
  • Consulting
  • Implementation
  • Reimplementation
  • Application upgrades
  • Governance/test workshops
  • Full training

Our Products

Proven Microsoft business solutions designed to meet all customer service needs:

CRM solutions

Dynamics 365

  • Sales
  • Marketing
  • Customer Service
  • Field Service
crm artificial intelligence, automation and cloud solutions

Power Platform

  • Power Apps
  • Power BI
  • Power Automate
  • Power Virtual Agents
crm services


  • Self Serve
  • Dashboards
  • Common Data Service
  • Secure Access

Transform Today

Discover how AI Digital can transform your customer services strategy by contacting us here.

What Our Clients Say...

“AI Digital provided an experienced programme manager service for the Lighthouse Lab Network at the height of the COVID19 crisis. They are scientifically aware, and able to work across technical and operational teams to achieve project goals. They were able to distil complex needs into deliverable plans, and identify where and when decisions needed to be made”

Chris Molloy / Medicines Discovery Catapult

"We had a contracted date for delivery to hit, so there was pressure to deliver from day one. AI Digital were fantastic.... quickly establishing contacts, peering, governance and was focused and calm to the end, despite the obstacles thrown in their way. I wouldn’t hesitate to call on them again."

Account Director / Daisy Group

"AI Digital was brought in to support us as we rapidly up-scaled our sequencing and data processing facilities, as well as deploying cloud computing technology at a scale not seen before within the Institute. The successful implementation of the project is a testament to the close working relationships built across the organisation.”

Dr Cordelia Langford, Director of Scientific Operation / Wellcome Sanger Institute

Client Case Studies

HM government g-cloud supplier
bloom accredited supplier digital marketplace

Contact Us

We are here to help and have a huge range of experience and expertise. If you need further information or have any questions, please get in touch.

We are a friendly bunch and genuinely get a buzz from helping others avoid mistakes and achieve their goals.

Alternatively you can call us on:

0333 772 1093