Service Management Solutions

service management to optimise processes

Get the most value from all aspects of your business operations with our range of service options.

From supply chain and IT management to agile culture creation, we ensure clients enjoy optimised performance from all their existing processes, service management tools and suppliers.

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What We Offer

We help clients manage the complex structures that support and drive value to their business.

Optimise

Uncover the value of your current service, supply and IT processes before introducing optimisations that increase efficiency, together with reducing cost and risk reducing cost and risk.

Boost

Enhance relationships with internal and external customers through more efficient management, in turn driving up loyalty and satisfaction rates.

Evolve

Take advantage of a service that is continually updated and maintained by AI Digital so you are always working with fully optimised systems and processes.

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How You Benefit

Our Service Management solution offers multiple benefits:

Evolve more quickly

Ensure your IT services are fit-for-purpose within a rapidly evolving digital landscape so you always stay ahead of competitors.

Do more for less

Enable your employees to make more of their working day and focus on their core tasks by allowing us to automate repetitive tasks.

Improve risk management

Take advantage of a service that increases business productivity and reduces downtime, so you make the most of your scheduling.

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Our Services

Business and IT Service Management Consulting

AI Digital assesses your level of business/IT process maturity before designing a service roadmap unique to your organisation.

Once signed off, we create and implement service management processes as well as design the service/product catalogue.

Operating Model Transformation

We assess your current operating model before designing and implementing the target operating model.

IT Service Management (ITSM)

We evaluate the maturity of your current ITSM solution and, if you wish to retain your existing solution, we can optimise and support it on a rolling basis.

Alternatively, if you wish to introduce an all-new ITSM solution, we can submit a request for proposal, design and procurement bid for the work.

Once secured, we implement and support the new ITSM solution.

Boost Value Today

Discover how AI Digital can deliver greater value and less risk for your business by contacting us here.

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What Our Clients Say...

“AI Digital provided an experienced programme manager service for the Lighthouse Lab Network at the height of the COVID19 crisis. They are scientifically aware, and able to work across technical and operational teams to achieve project goals. They were able to distil complex needs into deliverable plans, and identify where and when decisions needed to be made”

Chris Molloy / Medicines Discovery Catapult

"We had a contracted date for delivery to hit, so there was pressure to deliver from day one. AI Digital were fantastic.... quickly establishing contacts, peering, governance and was focused and calm to the end, despite the obstacles thrown in their way. I wouldn’t hesitate to call on them again."

Account Director / Daisy Group

"AI Digital was brought in to support us as we rapidly up-scaled our sequencing and data processing facilities, as well as deploying cloud computing technology at a scale not seen before within the Institute. The successful implementation of the project is a testament to the close working relationships built across the organisation.”

Dr Cordelia Langford, Director of Scientific Operation / Wellcome Sanger Institute